FAQs

Although Freedom Debt Relief has been providing debt settlement for over 15 years, people still have a lot of questions about what we do and how we do it—and that’s a good thing. It’s important to get the answers you need to feel confident about our program. Our Certified Debt Consultants are always happy to answer any of your questions.

Here are some of our most frequently asked questions, along with comments from real clients who wrote reviews about Freedom Debt Relief on Trustpilot.com.

  • Freedom Debt Relief: Debt settlement is not the right solution for everyone. But for people who have over $10,000 in debt and are struggling through a hardship such as job loss, divorce, or medical expenses, we firmly believe that debt settlement is a better alternative to bankruptcy.

    What our clients say:

    • Really happy the way things have work out, glad I called FDR when I did we are so much better off. My wife has told me a number of times it was the best move I have every made. We saved money got are credit score back up and learned a valuable lesson. Thanks again FDR you did what you said and I am so glad I went with you. - Lou

    • Freedom Debt Relief has been a wonderful help in providing services to settle debts with creditors. It has brought me peace of mind. Every time a settlement gets approved, it is another relief off my shoulders so to speak. Thank you Freedom Debt Relief for your assistance in helping me to become debt free. - Donald

    • At first very skeptical and unsure, they put me at ease, so i went for it!! So now the stress relief alone is worth it!! Freedom i will tell anyone and everyone about how great you are. Thank you. - Jared

    • Going with Freedom Debt Relief has been one of the best decisions I ever made. Knowing that my debt is being settled brings me great peace of mind. - Vicki

  • Freedom Debt Relief: While success in the Freedom Debt Relief program requires commitment, we partner with our clients and support them every step of the way. We have settled over $9 billion in debt since 2002, and we now settle over $100 million per month. Our clients firmly believe debt settlement is a valuable debt solution.

    What our clients say:

    • It has taken patience on both ends but well worth it. Thank you I appreciate the help! - Susana

    • It seems tough at first but once your first credit card is paid off, with the rest to follow you'll see it's all worth it. - Thomas

    • Best move I ever made. Though scared too... was totally worth it. - William

    • I am on my way to being debt free thanks to FDR. They are with me every step and have been there to answer questions and help me with concerns. I feel like I have a plan I can stick to and would recommend them to people who feel like they are in an uphill battle. - Ellen

    • Be Patient.....It's worth it!! - Ann

    • its scary to start but worth it. glad to be getting rid of debt and gaining freedom - CSW

  • Freedom Debt Relief: Anyone can try to negotiate with creditors on their own, but people who enroll in our program never have to go it alone. They have a team of experienced negotiation experts working on their behalf to get the best settlements possible.

    What our clients say:

    • I don't know how I could handle it by myself without Freedom team. I am really glad they are with me! They are doing great job saving my sanity and my money! - Elena

    • I have learned that I can't do it by myself, and appreciate the assistance I have received! - Marc

    • Thanks to Freedom Debt Relief I can finally see some light at the end of the tunnel. It's nice to know that there really are people like you who help people like me get out from under. I wouldn't have been able to do this by myself. - Alice

    • I feel like I can finally breathe as I journey towards becoming DEBT FREE! I have a long way to go but I'm glad Freedom as my partner as I travel down this road. - Nicole

  • Freedom Debt Relief: At Freedom Debt Relief, we help ensure client success with great client support and clear communication. Every client has their own online dashboard that offers helpful videos, tools and other resources—and our friendly customer service representatives are always ready to help over the phone. At every stage of the program, we alert clients to let them know what they should be doing to stay on track to reach their goal of debt freedom.

    What our clients say:

    • Since I've been involved with this awesome company, my faith has been renewed. They are everything they claim they are, plus more. Freedom Debt Relief is a breath of fresh air, they've rewarded me for my actions by going far beyond other companies would. I will and do always recommend this great company to all my friend's and family. - Vickie

    • This program really works and the staff are awesome. I haven’t had any complaints and they do an awesome job informing me of what going on with my debt. The website is easy to use too. - Shawn

    • I cannot imagine a better company to help resolve your debt. From the very first contact, I have felt that Freedom was working for me to get the very best settlements possible. The customer service contact has been prompt, knowledgeable, and courteous. And the negotiators are top notch! If there are other companies out there they better step in their game because Freedom has set the bar pretty darn high. Denitely a 5-star experience. Thank you Freedom for helping me resolve my debt fairly, efficiently, and painlessly! - David

    • This company is the first to actually help me with cleaning up my credit card debt. I had my doubts at first because other companies I had tried before were all talk and just wanted the fee I was paying and NEVER brought my debt under control. Working out for me - so far, so good! - Julee

    • When I called Freedom Debt Relief, the very first person I spoke with was so kind and understanding as though he already knew my situation and was waiting for me to contact them. After we talked for a minute, he explained the program they offered and how it work. I knew then from all the letters that I had received from other companies, this was the right one for me. He explained about the team that worked together and everyone of them that I talked with were great. They treated me like I was part of the family and all were willing to work with me to help me in my situation. I highly recommend Freedom Debt Relief especially if you want help and someone to care about you and willing to work with you. I love them. - Juanita

  • Freedom Debt Relief: Freedom Debt Relief clients deposit funds into a Dedicated Account for several months. Then, once the funds grow large enough, we negotiate with their creditors to get them to settle for less than what is owed. Settlements are paid to creditors from the Dedicated Account until the client is free of the debt. Visit the Freedom Debt Relief website to see more details on how our debt relief program works.

    What our clients say:

    • Folks might think that they'll be out of debt overnight. That's not the case. It takes time and dedication to reach your goals. Freedom Debt Relief will work out a plan that will fit your current budget and keep you well informed. I've never had a problem getting in touch with, YES a live person that is more than happy to assist me with anything I've asked. I've been in the program for about 9 months and had one of my four debts settled for half of what I owed. Also, I'm on track to pay off the other three debts over the next two years (yes I had a lot of outstanding debt $30k+). This is a great way to get out of debt much faster, for less money, while still being able to live more comfortably with my finances. This program has allowed me to lower my monthly payments to debtors, this relieving a lot of stress. They've been there for me 100%. Just remember, YOU MUST FOLLOW THEIR INSTRUCTIONS EXACTLY TO SUCCEED AND YOU WILL REACH YOU FINANCIAL GOALS! Your credit score will take a hit at first, but will improve gradually as your debts are resolved. I am very pleased with this service and would recommend anyone in my situation to follow through with this program and watch not only your debts, but your stress melt away. Thank you all. - Ken

    • It takes a little time you have to build up some reserve. They work with you all the way. Don't answer the phone calls when they start, be patient and everything falls into place. Glad I did it, still working on my account it's in good hands. Its a relief, you'll be glad you did it. Everyone is professional and great. - Joanne

    • A little nerve racking at times as you wait for all to build up. But they do take care of you and are always there if have any questions. Plus it all adds up and you get out of debt with great help. - Brandy

    • I had my first structured settlement in about 8 months. It was worth wait because the debt was cut in half. The dedicated account growth helps. You have to stick to the plan and its worth it. - Laurie

    • Great company. It takes time to build up funds, but the negotiations are worth it. - Laurie

  • Freedom Debt Relief: Debt settlement programs like the one offered by Freedom Debt Relief involve letting creditor accounts go past due, which could impact credit score. However, once the debts are resolved, clients should be on better financial footing to rebuild their credit.

    What our clients say:

    • Choosing freedom debt relief is the best decision I have ever made I am getting my debt paid off way quicker than I ever thought I could and I'm getting my credit rebuild. Thank you freedom debt relief for coming to my rescue. - Eli

    • I was very afraid of this process at first, but I decided to take the chance and trust the process, and so far my experience has been positive. Freedom Debt Relief is a company you can trust to strategize and negotiate with your creditors. I will admit my credit score has taken a negative turn, but that was expected and it’s a temporary set back for a major comeback. I’m happy with the service and highly recommend them to anyone who is overwhelmed with debt. - Chivas

    • Freedom Debt Relief has done exactley what they said they would do. It was tough when the calls from creditors started but I was given the tips and tools to get through it. It can be scarey to someone who has always maintained a pretty good credit rating but the results will make up for the drop in credit score pretty quickly. It's worth it to me. - James

  • Freedom Debt Relief: It’s extremely difficult to predict how long a debt settlement program could affect someone’s credit and/or how long it could take to rebuild credit after debt settlement. Everyone’s credit profile is unique and a person’s ability to rebuild credit health depends on many factors.

    What our clients say:

    • My wife and I couldn't possibly be more pleased with the results we're getting from Freedom Debt Relief. We're steadily working our way out of debt, and our credit scores are improving each month. By far one of the very smartest financial moves we've ever made! - Daniel

    • Freedom Debt Relief has allowed me to pay off my credit card debt over time, saving me money and having my credit score slowly rise to where I will be able to retire with no debt and good credit. Thank you!!! - Robert

    • I had put myself in a financial mess with my credit card debt. I was past due on most of my bills and was at a loss on what to do. I was so upset with myself and embarrassed. I contacted Freedom Debt Relief and couldn't be happier. I am only four months into my program and have already settled on one of my 14 (yes I said 14) accounts and have 3 structured settlements in the process. You have to keep in mind that you are not going to repair your credit overnight. It isn't going to be easy. Creditors are still going to call while you are going through your early stages of your program, but you are going to be so excited when you start receiving settlement offers. You will start to feel the weight lifting off your shoulders. You can watch your client dashboard and see your progress. Trust me, it is worth it. Yes, you are going to pay fees to Freedom Debt Relief for their services but they are going to negotiate your debt to at least half of what you owe. Their fees are worth it. Read other reviews and think about it. I don't think you will be disappointed. - Rebecca

    • So far things are working out. I just started this process so it seems a little scary but it's a road to credit recovery.. I will never make the mistake of getting into debt again. Debt is bondage. Freedom Debt Relief offers me sanity. Thank you for this opportunity. - Gail

    • I was very skeptic at first, but after working with this team for the last couple of years they have truly come through for me. After I very unexpectedly lost my husband I went into terrible debt, they have been working with my creditors and I am slowly, but surely, beginning to see some light at the end of the tunnel. My credit rating keeps improving and I am able to sleep at night again. - Susan

    • I had some doubt at first, but once I started getting notifications that my creditors were willing to make a payoff, I was relieved. My credit score did go down at first from not paying, but once the negotiations started and it was a payoff I seen my credit score starting to go back up. It takes time but at the end it will be worth it...just have a few more that need to be paid off :) GREAT WORK FREEDOM!!! - Christina

  • Freedom Debt Relief: When they write off a debt completely, a creditor may issue the 1099-C form to the account holder. The IRS considers forgiven debt to be taxable income, but a taxpayer may be exempt from paying taxes if they meet IRS requirements.

    What our clients say:

    • I cannot believe this company they are actually getting my debts down, paid off and informing me of what to expect tax wise, FDR is for real!!! I’ so glad I decided to try them. I had gotten myself in a real credit mess, had some unexpected things come up spent a lot of sleepless nights wandering how was I going to pay my bills. I saw an ad online and the rest is history. I like that FDR keeps in touch letting you know what’s going on they don’t leave you in the dark with your money. - Ramona

  • Freedom Debt Relief: Yes. Since we began in 2002, Freedom Debt Relief has served over 600,000 clients and resolved over $9 billion in debt—far more than any other debt relief company in the United States. We are passionate about helping people create brighter financial futures. Visit our Freedom Debt Relief website to learn more about our commitment to integrity.

    What our clients say:

    • At the beginning I was skeptical, but when I decided to enroll with Freedom Debt Relief I was so happy that they were able to help me. They really do help you, this is the best thing I have ever done. Freedom Debt is a legitimate company and very reliable. Thanks to them that I did not have to go in bankrupt. Thanks FDR for helping me! - Denise

    • I had mixed feelings about joining Freedom Debt Relief because I was afraid of a scam BUT, it is legit and it is working, they are making settlements with our debit collectors and paying them off one by one! - Linda

    • I was working with another company and it is nothing compared to Freedom Debt Relief. Anytime I call for help there is always someone answering my calls and questions. They have dashboard which really helps to look at what they are negotiating with your creditors. I give them two thumbs up. They have been great to work with. - Amalia

    • Keeps me informed every step of the way, never a question they can't answer, every person I've ever spoken with EXTREMELY knowledgeable, polite, helpful and sympathetic, and this company does what they promise. Clear and concise with what I need to do and what they are doing for me. Truly a Godsend. Love these people. - Krystin